How can we help?
Find answers to common questions about your account, data and journeys.
OnArriveBien supportContact us
Account and access
Where can I find my credentials?
They are provided directly by your school. If you have not received them or they no longer work, contact the school administration first.
I forgot my password.
Your school can issue new temporary access. Support will never ask for your current password.
Why must I change my credentials at first sign-in?
This replaces the temporary credentials created by the school with details known only to you.
How do I delete my account?
Use the option in your account settings. If it is unavailable, contact support with your school and account ID.
Address and privacy
Can other families see my address?
No. Your address is used for proximity calculations. Only a rounded distance or deliberately offset area is shown, never your exact home.
Can my school read my messages?
No. Schools cannot access private conversations. Moderators may access one for a report or safety risk, and that access is logged.
Can I change my address?
Yes, in account settings. Suggestions will be recalculated from the new position.
Journeys and messaging
Does OnArriveBien reserve a seat?
No. The platform helps families connect. Parents agree together on availability, meeting point, time and confirmation.
What happens when a journey is cancelled?
The cancelled occurrence appears in the calendar and affected participants receive an alert in their account.
How do I report behaviour?
Open the relevant conversation and use the report tool. You can also block the account immediately to stop communication.
Must I install an app?
No. OnArriveBien works in a modern browser on desktop and mobile. An iPhone experience is also planned.